Chapter 13. Cozyknitsweater present free samples when I customize my own design Christmas Sweaters?

Cozyknitsweater.com is domain name of Suzhou Nice Sweater Clothes Co., Ltd. We work on sweaters for over 35 years already. Many buyers ask: whats sample charge rule of your company when I Customize My Own Design Christmas Sweaters?

The answer is: We present free samples!

We refund sample charge of Customize Christmas Sweaters when you place an order![Only if meet our MOQ].Until 2003, we have been cooperating with domestic trading companies only. Since year 2004, we began to develop direct foreign customers. Our policy at that time was totally free sampling completely, in order to win more customers. But we found that many customers disappear after receiving the Customize Christmas Sweaters samples, or will not place orders at all. In order to guarantee the quality service and production capacity to high-quality customers, we decided to charge sample fee since year 2005, and we will refund sample charge when buyer placed bulk order[Only if meet our MOQ].

• Q: Whats the sample charge if I wanna Customize My Own Design Christmas Sweaters?
• A: It depend on the material. If its acrylic, cotton, cotton/acrylic blend, we usually charge USD50 per design; If in more expensive yarns, we need discussion before making a reasonable offer;
• Q: What’s your MOQ for bulk order?
• A: It depend on designs, if any customized colors, accessories etc. As all these yarns, accessories got MOQ requirements. Normally, MOQ is 500pcs per design;
• Q: How much percentage of the sample charge can be refund?
• A: 100% can be refunded if order meet MOQ as explained above;
• Q: Can I pay surcharge for production if my order less than 500pcs/design when Customize My Own Design Christmas Sweaters;
• A: Yes, its acceptable;
• Q:Can I get my sample charge back if I do not place an order?
• A: Sorry, you can’t.
• Q: What if I paid the sample charge but I received a wrong/bad Christmas Sweater?
• Optoin A: We will 100% refund if we did not communicate and get your approval in advance.
  Option B: We remake samples for free.

For more questions, please feel free to reach us, and please read next Chapter about How to pay samples and bulk production of Christmas Sweaters? What about cost of accessories?

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